The practice operates a Birmingham Health Authority approved complaints procedure. If you have a complaint and would like to discuss the matter, please make an appointment to see the Doctor or the Practice Manager (a leaflet is available)
Practice Policy Statement
We aim to see all urgent appointment requests on the same day, and to provide a friendly but efficient service of the highest quality to our patients. We operate a non-smoking policy in the practice.
DATE OF ISSUE: June 2007
Access To Medical Records
Patients are welcome to exercise their rights in accordance with the Access to Health Records Act 1991. Any patient over 16 can apply to see their notes. Such application must be made in writing and can be refused if it is deemed not to be in the patient's best interest. General comments on how to improve the services already provided would be most welcome and we have a comments box in the waiting room for this purpose.